Help & FAQs

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

• Orders can be picked up Monday - Friday (excluding public holidays), 9:30 am-5 pm. An email will be sent when your order is ready for pickup.
• Pickup address:16A Leeds Street, Rhodes, NSW, 2138, Australia. 

• All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Standard delivery usually takes 2 - 6 business days depending on your parcel destination (8-10 business days for western states and remote areas).
• Depending on your parcel destination, express delivery usually takes 1 - 5 business days.
• Please expect delays on holidays or during high-volume seasons.

• Free Standard Shipping over $29 within Australia (excl. bulky items*)
• Standard Shipping Within Australia- Flat Rate $6 below $29
• Express shipping within Australia (excl. bulky items*) - Flat rate of $10 per order below $29 and $13 for order over $29
• Most products are shipped by Australia Post, Sendle, PFL . Logistics, and Courier Please.

• Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number.
• Simply click on the tracking link provided in the email or visit our website's Order Tracking page. Enter your tracking number, and it will display the current status and location of your shipment.
• If you have any concerns, please don't hesitate to reach out to our customer support team.

• Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
• For all return requests please contact support@petfectioncorner.com.au and include the following information
  
• Invoice & order number
• Order name 
• Item/s that you wish to return 
• Reason for return 
• Any additional details listed below
• 
  Do NOT return until you have contacted us and told you to do so. All returns will need to be sent to the following address: 16A Leeds Street, Rhodes, NSW, 2138, Australia. 
  
• Damages and issues
• Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item. Please together email photos of the item. We will resolve the issue asap.
• You do not have to pay the return shipping fee.
• Return by change of mind
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
• You may have to pay the return shipping fee.
• Exceptions / non-returnable items
• Unfortunately, we cannot accept returns on sale items or gift cards.

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
• If more than 15 business days have passed since we approved your return, please contact us at support@petfectioncorner.com.au

• Our products are designed to cater to a wide range of pet sizes and breeds. We provide detailed product descriptions and size charts to help you choose the right size for your pet.
• If you have specific questions regarding sizing, feel free to reach out to us via email or phone.
• 📞 Tel: +61 2 8005 8033
• Email: support@petfectioncorner.com.au

• The safety of your pets is our top priority. We strive to source high-quality products that meet safety standards and regulations.
• It's essential to supervise your pets while using certain products, especially toys or accessories, to prevent any potential hazards.
• If you have any concerns about a specific product, please contact our customer support team for further assistance.
• 📞 Tel: +61 2 8005 8033
• Email: support@petfectioncorner.com.au